Digital delivery policy

Digital service only

Intellany provides digital services. No physical product is shipped and no shipping charge applies. Accounts and saved work are accessed through intellany.com/app.

Prepaid pack delivery

When checkout is enabled, a verified successful payment is linked to your order and the purchased entitlement is delivered to your account. Payment verification may be delayed by a bank or processor. Pending or failed payments do not create an entitlement. Refresh the order status or contact support before paying again.

Your order record should identify the pack, amount, currency, applicable tax, payment status and delivered allowance. An entitlement is available when the account shows it as fulfilled; a payment redirect alone is not proof of delivery.

Generated and saved work

A saved brief is delivered as saved workspace information, not as generated media. A connected generation request returns the output supported by that model and feature. Completion time varies with model, request, capacity and output type. Review the request status before retrying to avoid duplicate usage.

Missing delivery or incorrect access

If payment succeeds but access or allowance is missing, contact [email protected] with the order reference and purchase time. Do not send payment credentials or a full API key. We investigate confirmed errors and arrange fulfilment or the applicable refund. Your consumer remedies are preserved by the cancellation and refund policy.