Cancellation and refund policy

Seven-day unused-balance refund

You may request a refund of unused purchased API credits or token allowance within seven calendar days after the successful purchase. For a partially used pack, only the unused paid portion is eligible. Paid and bonus credits in a pack are consumed proportionally: the eligible refund is the amount paid for that pack multiplied by the fraction of its original total credit or token balance that remains unconsumed and unrefunded. Units already refunded are excluded from the remaining balance; an earlier refund is not deducted a second time. Its refundable value is calculated proportionately from the amount paid for that pack, not from a displayed promotional or internal usage-credit value.

Consumed usage is normally non-refundable. Complimentary, trial and promotional balances have no cash value and are excluded. We will explain the calculation before processing a refund. Eligibility may be reviewed for documented fraud or abuse; this does not remove mandatory consumer remedies.

How to request it

Email [email protected] within the window with your order reference, account email, purchase date and requested resolution. Do not include a full API key, password, card number, CVV or recovery code. We may verify the account and order. We aim to acknowledge requests within 48 hours and resolve consumer grievances within one month, or the shorter period required by law.

Refund method and timing

Approved refunds are returned to the original payment method wherever supported. We initiate an approved refund within seven business days after confirming eligibility and obtaining the information needed to process it. The payment processor or bank may take additional time to credit the payment. We provide a transaction reference or explain an alternative if the original method cannot receive the refund.

Duplicate charges and failed delivery

Report duplicate payments, payment taken without an entitlement, incorrect charges or failed delivery to support. We investigate and correct confirmed errors. You may be entitled to a refund or other remedy under applicable consumer law even outside the voluntary seven-day window. Payment verification and fulfilment records determine whether a pack was delivered; a browser success screen alone is not proof.

Cancellation and account closure

Prepaid packs do not renew automatically as a monthly subscription. You can stop using the service or request account closure. Remaining purchased balance follows this refund policy; account closure is not itself a refund request. We do not impose a cancellation fee on prepaid packs.

Taxes and other charges

Refunds reflect the applicable tax adjustment and required credit-note treatment. We do not add an undisclosed payment-processing fee. Any independent bank or currency-conversion charge is controlled by that third party. We preserve your statutory rights to challenge a charge or seek a lawful remedy.

Which policy applies

The refund policy and offer shown when you purchased govern that order. A later change does not retrospectively reduce its refund protection. Contact [email protected] with any billing concern.